From Products to Solutions: Kairui Chemical's “Win-Win Service” Approach

In the fine chemicals industry, beyond product strength, service capability truly demonstrates a company's depth. Guided by the business philosophy of “Achieving Customer Success, Win-Win Development,” Shandong Kairui Chemical extends the value of its HEDP chelating agent beyond the product itself to encompass full-process services.

Addressing varying water quality conditions across different clients, Kairui Chemical provides a closed-loop service encompassing “sampling and testing - customized formulation - on-site commissioning - post-sales follow-up.” A paper manufacturer once suffered frequent equipment scaling due to excessively hard water. After on-site testing, Kairui's technical team developed a customized solution combining HEDP with polymer additives. This not only extended cleaning downtime from 15 to 90 days but also reduced chemical consumption by 30%.

This service capability is underpinned by robust supply chain assurance. As a subsidiary of Zaozhuang Kaisheng Investment, Kairui Chemical maintains stable raw material procurement channels and a nationwide logistics network, ensuring 24-hour response to urgent customer orders. Its corporate mission—“Professional Quality, Serving the World”—is vividly demonstrated through consistent timely deliveries and technical support. Evolving from a single-product supplier to a comprehensive solutions partner, Kairui Chemical is redefining service standards in the HEDP industry.